As an asylum-seeker living in the U.S., Jasmir Urbina worried as she watched violence break out amid the military-style immigration sweeps across the country. Then she read about legal residents being arrested at immigration court and wondered when federal agents would set their sights on her city.
Urbina had fled Nicaragua in 2022 and legally resided with her husband, a fellow asylum-seeker, in New Orleans while reporting to immigration agents for check-ins as she awaited her day in court. Finally, the date was approaching, in late November 2025. Days later, the Trump administration would flood the region with federal officers in “Operation Swamp Sweep.”
Urbina, 35, began searching for a Spanish speaker who could help her, and said she stumbled on a Facebook post advertising the services of Catholic Charities, a prominent aid organization whose services include assisting immigrants. After a few clicks, she connected via WhatsApp with “Susan Millan,” who claimed to have a law degree. The woman’s photo looked professional, showing a small library in the blurry background, according to a screenshot Urbina shared with ProPublica. The asylum-seeker said she discussed her predicament with the woman she thought was an attorney.
Millan told Urbina the order could be settled over a virtual hearing with U.S. immigration authorities. Millan sprinkled in details about her own life — a sick husband, two kids, a supportive church — so Urbina felt comfortable. In an interview, Urbina said she completed paperwork to be sent to U.S. Citizenship and Immigration Services, for a fee. Millan’s organization asked her for documentation, including five character references; for another fee, it would submit these up the line. Through the payment app Zelle, Urbina and her husband paid nearly $10,000, according to their financial records, money they had set aside to buy their first home.
On Nov. 21, Urbina made the case that a “credible fear” was keeping her from going home. In the virtual hearing, which lasted five minutes, she said she spoke to a man dressed in a green uniform, stitched with what looked like government insignia, seated in front of an American flag. A day later, via WhatsApp, Millan told her she “won residency.” Her documents would be in the mail.
In an instant, Urbina’s fears had been assuaged. She asked if she should still attend her court date, Nov. 24. “No, don’t worry,” she remembers the woman replying. “There’s no need.”
But when Urbina asked to speak with someone in a message to Millan’s phone number the next day, according to screenshots she shared with ProPublica, the WhatsApp chat fell silent. After two days, she suspected she’d been duped and wrote in anger: “God is with us and He fights for His children; today you messed with the wrong person and you will get your payment from the Most High, you cowards.”
There was no attorney named Susan Millan associated with Catholic Charities, and the deceit was just one example of that the group has become aware of when desperate immigrants eventually reach the real organization.
“There’s a reason why we have a good reputation,” said Chris Ross, vice president of migration and refugee resettlement services at Catholic Charities. “And so for someone to be trading on that goodwill with nefarious intent is very frustrating.”
Urbina had failed prey to “notary fraud,” in which scammers provide legal advice, often by saying they’re public notaries or other legal professionals. In many Latin American countries, a public notary is the equivalent of a lawyer, and notario fraudsters rely on this mistranslation to fake credentials.
Urbina shared documents that detail how she was lured into the scam, and ProPublica corroborated her story with her husband and Catholic Charities. After Urbina told local and federal authorities she had been tricked out of her day in court, Immigration and Customs Enforcement switched her scheduled December virtual check-in to an in-person meeting. When she showed up, agents arrested her. In January, she said, officers shackled her hands and feet and loaded her on a plane to Nicaragua.
She’d been scammed, then deported.
A spokesperson with the Department of Homeland Security, which oversees ICE, did not respond to questions about Urbina’s case but said, “Anyone caught impersonating a federal immigration agent will be prosecuted to the fullest extent of the law.” New Orleans police did not answer ProPublica’s questions about a complaint she filed.
Scams like those that destroyed Urbina’s dreams are on the rise, federal data analyzed by ProPublica shows, as profiteers seize on the fear and confusion wrought by President Donald Trump’s immigration crackdown.
Complaints of immigration scams have doubled since Trump was elected, ProPublica found in analyzing more than 6,200 complaints filed with the Federal Trade Commission by victims and advocates over the last five years.
